What is your process for handling order changes or after-sales issues?

We have a structured and transparent policy for managing order changes and after-sales support, centered on prompt communication and a fair warranty. Our process is designed to give you peace of mind:

Order Change Protocol: If you need to modify a placed order, contact your designated sales manager immediately. We will check the production schedule and raw material availability.

Stage 1 (Before Production): Changes are typically easy to accommodate and will be confirmed with a revised proforma invoice.

Stage 2 (In Production): We will evaluate the feasibility and cost implications of the change. Any modification will be documented and requires your written confirmation before we proceed.

After-Sales & Warranty Support: We provide a clear warranty (typically 1-3 years) covering manufacturing defects. For any issues, we request a detailed description along with photos or a short video to assess the problem accurately.

Solution-Oriented Support: Based on the assessment, we will offer a tailored solution, which may include sending replacement parts, providing a repair manual, or, in rare cases, issuing a partial refund. We are committed to resolving issues fairly to maintain a long-term partnership. Our service team is available via email, phone, and live chat during business hours to address your concerns swiftly.